PHOCUS

PHOCUS Support

Questions about PHOCUS, your account or your PHOCUS Mat? We are happy to help, in Dutch or English.

  • E-mail: info@getphocus.eu
  • Phone: +32 485 26 34 76
  • Address: Sidar Aydin, August Collonstraat 7, 3600 Genk, Belgium
  • Enterprise number: BE 1044.330.308

Common questions

My phone does not detect the mat. Make sure NFC is switched on in your phone's settings and place the top of your phone (iPhone) or the middle of the back (most Android phones) on the mat.

Notifications still come through during a session. On Android, allow PHOCUS "Do Not Disturb access" in your phone's settings; calls from starred contacts and repeat callers still come through by design. On iPhone, set Do Not Disturb to start when you open PHOCUS: Settings > Focus > Do Not Disturb > Add Schedule > App > PHOCUS.

How do I delete my account? In the app: Settings > Delete Account. Without the app: see getphocus.eu/delete-account

Report content or a problem. In the app: Settings > Contact & Report a Problem, or e-mail info@getphocus.eu. Tell us which team or user name it concerns.

See also our Privacy Policy (getphocus.eu/privacy) and Terms of Service (getphocus.eu/terms).