PHOCUS

Terms of Sale

Version: 1.4 · Effective date: 12 November 2026

These Terms of Sale apply to every order placed in the Phocus webshop at getphocus.eu/shop. Please read them before you order. You can read, download and print them at any time at getphocus.eu/terms-of-sale, and we send them to you with your order confirmation.

1. Who we are

The webshop is run by Sidar Aydin, sole proprietorship, August Collonstraat 7, 3600 Genk, Belgium, enterprise number BE 1044.330.308 ("we", "us"). Contact: info@getphocus.eu, tel. +32 485 26 34 76. You can contact us in Dutch and English.

2. Who can order

  • The webshop is for consumers: people who buy for purposes outside their trade, business, craft or profession.
  • Ordering for a business? Ask us for a quote at getphocus.eu/contact. Business orders are agreed separately and are not placed in the webshop.
  • We deliver to addresses in Belgium, the Netherlands and Luxembourg.

3. The Phocus Mat

  • The Phocus Mat is a desk mat of 32 × 25 cm with stitched edges. It contains recycled PU leather. An NFC tag sits under the logo; the mat has no battery.
  • The mat only works with the free Phocus app and a phone with NFC. Before you order, check on getphocus.eu which phones are supported and whether the app is already available for yours.
  • The app is a separate service with its own Terms of Service (getphocus.eu/terms). You need a free account to use it.
  • Pictures and illustrations on our website show the mat as accurately as possible, but small differences in colour or finish are possible.

4. Prices and delivery costs

  • All prices are in euros and are total prices, including VAT where due.
  • Delivery to Belgium, the Netherlands and Luxembourg is free.
  • The price that applies is the price shown on the payment page when you place your order.
  • If a price is clearly wrong because of an obvious error (for example a missing digit), we may cancel the order. We then refund any amount you paid in full.

5. How to order and when the contract is made

  1. Choose the number of mats on getphocus.eu/shop (at most 5 per product and 10 per order) and select Buy.
  2. You are taken to our payment page, run by our payment provider Stripe. Enter your e-mail address and delivery address, choose a payment method and check your order. Until you pay, you can correct your details or go back to the shop.
  3. Select the payment button to place your order. Your order comes with an obligation to pay.
  4. When your payment is confirmed, we show a confirmation page and send you an order confirmation by e-mail, with these Terms of Sale and the withdrawal form. The contract is made at that moment.

If your payment is not completed within 30 minutes, the order is cancelled automatically and no contract is made. The order confirmation and these Terms of Sale are in English. We store the details of your order; you can ask us for a copy at any time.

6. Payment

  • You pay when you place your order. The payment page shows the payment methods we accept, such as Bancontact, credit and debit cards, Apple Pay and Google Pay.
  • Payments are processed by Stripe. We never see or store your card details.

7. Delivery

  • Pre-orders: if the shop says the mat is a pre-order, we ship your order no later than the date shown on the order page, on the payment page and in your order confirmation, and we send you an e-mail when it is on its way. For a pre-order, we agree with you that we deliver no later than 30 days after that date; this replaces the 30 days after the contract is made. The same-day preparation in the next point does not apply to pre-orders.
  • Orders paid before 12:00 (Belgian time) on a working day are prepared for shipping the same day. Orders paid later, or on a Saturday, Sunday or Belgian public holiday, are prepared on the next working day. We then hand your order to the carrier as soon as possible and send you an e-mail when it is on its way.
  • Delivery times of the carrier are indicative: usually 1 to 3 working days after we hand over your order.
  • In any case, we deliver no later than 30 days after the contract is made, unless we agree otherwise with you.
  • If we cannot deliver on time, you can give us a reasonable extra period. If we still do not deliver within that period, you can end the contract, and we refund what you paid within 14 days. If a mat is unexpectedly no longer available, we tell you immediately and refund you in full.
  • The mat is at our risk until you, or someone you designate (other than the carrier), receive it.
  • Please check the parcel when you receive it, and tell us within a reasonable time if it is damaged or something is missing. This does not affect your rights under sections 8 and 9.

8. Right of withdrawal (14 days)

8.1 Your right

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or someone you designate (other than the carrier), receive the mat. If you ordered several mats that are delivered separately, the period expires 14 days after you receive the last one.

8.2 How to withdraw

To withdraw, you must inform us of your decision with a clear statement before the withdrawal period expires. You can:

  • use the withdrawal function on our website: getphocus.eu/withdraw ("Withdraw from contract"). Fill in your name, the e-mail address you ordered with and your order number, and select "Confirm withdrawal". We confirm receipt of your withdrawal by e-mail without delay, with its date and time. If the order number and e-mail address do not match an order, the page tells you so and we contact you or you can e-mail us;
  • or send us a clear statement by e-mail to info@getphocus.eu or by post to Sidar Aydin, August Collonstraat 7, 3600 Genk, Belgium. You may use the model withdrawal form in section 8.6, but you do not have to.

It is enough that you send your withdrawal before the period expires.

8.3 Refund

If you withdraw, we refund all payments we received from you, including the standard delivery costs, without undue delay and no later than 14 days after the day we received your withdrawal. We use the same payment method you used, unless you expressly agree otherwise; you pay no fees for the refund. We may wait with the refund until we have received the mat back, or until you have shown that you sent it back, whichever comes first.

8.4 Returning the mat

  • Send the mat back to Sidar Aydin, August Collonstraat 7, 3600 Genk, Belgium, without undue delay and no later than 14 days after you told us that you withdraw. You meet this deadline if you send the mat before the 14 days have passed.
  • Return shipping fees may apply: you bear the direct cost of returning the mat, unless we tell you that we cover it (for example by sending you a prepaid return label). This cost is the price of sending a small parcel to Belgium and depends on the country you send it from.
  • Please pack the mat well, preferably in its original packaging, and keep the proof of shipment.

8.5 Handling the mat during the withdrawal period

You may handle and try the mat as you would in a shop, for example by putting it on your desk and trying it with the app. You are only liable for any diminished value of the mat resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

8.6 Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Sidar Aydin (Phocus), August Collonstraat 7, 3600 Genk, Belgium, info@getphocus.eu

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.

9. Legal guarantee

  • As a consumer you have a legal guarantee of conformity of two years from delivery (articles 1649bis to 1649octies of the former Belgian Civil Code). We are responsible if the mat does not conform to the contract, for example if it is defective or does not work as described.
  • If a lack of conformity becomes apparent within two years of delivery, it is presumed to have existed at delivery, unless this is incompatible with the nature of the mat or of the defect.
  • Please tell us within two months after you discover a defect, at info@getphocus.eu, with a short description and a photo if possible. We first repair or replace the mat at no cost to you, including the shipping costs. If that is impossible, disproportionate or not done within a reasonable time, you can ask for a price reduction or end the contract and get your money back.
  • The legal guarantee does not cover normal wear and tear, or damage caused by an accident, misuse, or not following our instructions.
  • We do not give an additional commercial warranty.

10. Liability

  • Nothing in these Terms of Sale limits your mandatory rights as a consumer, including your legal guarantee rights, or liability that cannot be limited by law, such as liability for intent, fraud or gross negligence, for death or personal injury caused by our fault, or under product liability law.
  • Within those limits, we are not liable for damage that could not reasonably be foreseen when the contract was made, such as lost profit.
  • The use of the Phocus app, including focus sessions and Do Not Disturb, is governed by the app's Terms of Service.

11. Personal data

We process your personal data to handle your order, the delivery and any withdrawal or guarantee claim. Our Privacy Policy explains how: getphocus.eu/privacy.

11A. Reviews

  • If you bought a mat in our webshop, you can write a review of it on our website.
  • A person on our team checks every review before it is published; we do not use automated moderation. We publish positive and negative reviews. We do not publish, or we remove, a review that is unlawful or insulting, contains personal data, or is not about Phocus.
  • If we do not publish or remove your review, we tell you why by e-mail. If you disagree, reply to that e-mail or go to court.
  • To report a review you believe is illegal, e-mail info@getphocus.eu or use the contact form on our website. Say which review it is and why, give your name and e-mail address, and confirm that you report in good faith.

12. Changes to these Terms of Sale

We may change these Terms of Sale for future orders. The version that applies to your order is the one shown on the website when you placed it and sent to you with your order confirmation.

13. Governing law, complaints and disputes

These Terms of Sale are governed by Belgian law. If you are a consumer and live in another country, this choice of law does not deprive you of the protection of the mandatory rules of the law of the country where you have your habitual residence.

You can bring proceedings against us in the courts of your place of residence or in the competent courts of the place where we have our registered office in Belgium. We can bring proceedings against you only in the courts of the country where you live.

If you have a complaint, please contact us first at info@getphocus.eu. We will reply as soon as possible and try to find a solution. If we cannot resolve your complaint, you can contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), Koning Albert II-laan 8 box 1, 1000 Brussels, www.consumentenombudsdienst.be, which handles consumer complaints free of charge. Consumers living in another EU country can also contact the European Consumer Centre in their country.

14. Contact

Questions about your order or these Terms of Sale? Contact info@getphocus.eu or call +32 485 26 34 76.